Our Collections
Our Favorite Rugs!
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-Faq-
Frequently Asked Questions
Here, you’ll find answers to the most common questions about RugsRat.
Need help? Reach out to our friendly support team !
What happens after I place an order?
1
Order Received
Your order has been successfully placed and entered into our system.
2
Order Produced
Our team gets to work crafting your tapestry with precision and care.
3
Order Packaged
Your tapestry is carefully packed to ensure it arrives in perfect condition.
4
Order Shipped
Your tapestry is on its way, and tracking details are sent to your email.
5
Order Delivered
Your order has arrived—time to enjoy your new unique tapestry!
Do you offer international shipping ?
Yes, we ship worldwide!
We process all orders within 1-3 business days to ensure a fast turnaround. Our tapestries are shipped worldwide with delivery times averaging 7-9 days. You’ll receive a tracking number as soon as your order is shipped for peace of mind.
Enjoy FREE shipping on all orders over $70 USD, with no hidden fees.
How is the quality ?
Our tapestries are made from premium cotton material. With high-quality woven patterns that resist fading, even in sunlight, they’re built to last.
Plus, they’re easy to clean, ensuring long-lasting beauty and comfort for your space!
Can I customize my rug with any design ?
Yes! If the artwork you’re looking for isn’t available in our store, place a custom order by selecting the custom product option or contacting us on Instagram @rugsratco.
We let you design your rug just the way you want, from artwork to colors, it’s all up to you.
How do I wash my rug ?
Toss it in the washer on cold, gentle cycle — or just give it a good shake! No bleach, no dryer — let it sunbathe flat like it’s on vacation